IASbet.com Responsible Gambling
Overview
For the majority of people, gambling is an enjoyable leisure and entertainment activity. However, for some, gambling can have negative impacts. As a result a Responsible Gambling Code has been developed which sets out certain practices to be adopted by gambling providers in the provision of their services, in order to minimize the harm to consumers that may be adversely affected by gambling.
Responsible Gambling Code of Practice
The Responsible Gambling Advisory Committee, in consultation with the gambling industry, has developed the Northern Territory Responsible Gambling Code of Practice. IAS has been an active contributor to the development of the Code of Practice and a companion document, the Responsible Gambling Manual, which applies to all gambling providers in the Northern Territory. The method of implementation varies in accordance with the form of gambling and will change over time as new operating methods emerge.
Customer Care Principles and Problem Gambling
A major point of emphasis with the Code of Conduct and IAS practices is consistency in care of customers and promoting responsible gambling practices.
Problem gambling exits when there is a lack of control over gambling, particularly the scope and frequency of betting and the amount of leisure time devoted to gambling.
The negative consequences of problem gambling may include:
- The customer suffering excessive financial losses relative to his or her means;
- Adverse personal effects on the gambler, his or her family and friends;
- Adverse effects on employers and work performance; and
- Other costs, which are borne by the community.
Australian’s enjoyment of gambling is well known and indeed part of our folklore. For the vast majority of Australians, the attraction to test one’s judgment or luck does not create problems. Gambling generally should be a pleasurable form of entertainment.
The aim is to achieve a balanced approach in the provision of wagering services, taking account the interests of the wagering public i.e. IAS customers, the Company and the community at large.
Responsible Gambling Mission Statement
IAS (IASbet.com) is committed to promoting the socially responsible enjoyment of wagering on the outcome of racing and sporting events. The Company will provide help and assistance to all persons who experience any harmful effects from their wagering activity.
The Mission Statement is further underpinned in the following statement “We want you to enjoy your visit to IAS, enjoy the experience and the facilities. Participate in achieving this goal by setting sensible limits to your gambling activities. We suggest that you budget to ensure your gambling expenditure is kept to an amount you can afford.”
Responsible Gambling Policy
Millions of people each week enjoy the recreational and entertainment values inherent in being able to wager on racing and sporting events throughout the world. The involvement of the majority of these people is at a level appropriate to their financial circumstances. It is recognized, however, that a small number may have difficulty in controlling their wagering activities.
IAS is committed to sharing with Governments and communities the responsibility of helping problem gamblers to identify their problem and seek assistance. One way the Company does this is to offer its customers the facility to exclude themselves from betting with IAS, either temporarily or on a permanent basis.
IAS is an active partner with other industry members, Government and counseling providers in the development, implementation and ongoing review of the Northern Territory Code of Practice for Responsible Gambling. The Code of Practice aims to achieve the following outcomes:
- Minimizing the extent of gambling related harm to individuals and the broader community;
- Enabling customers to make informed decisions about their gambling practices;
- Enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;
- Promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices and an understanding of their rights and responsibilities in relation to these practices;
- Ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.
IAS employees are trained to provide the recreational and entertainment experience sought by its clients, whilst at the same time, in accordance with the Code of Practice offering assistance to those who have difficulty in controlling their wagering activities. The Company has adopted strategies for the provision of information to ensure that customers can make informed decisions about their gambling. The Company actively provides referral services to gambling related support services and shares the community’s concerns for the harm caused in the lives of this minority group.
Minors
As a responsible operator, IASbet.com Pty Ltd is committed to maintaining its first class public reputation by actively taking action to exclude minors from placing a wager at the IASbet.com site or over the telephone. Wagering with IASbet.com is designed to appeal to, and be used by persons who have attained the age of 18 years.
Gamblers Anonymous 20 Questions Test
Gamblers Anonymous offers the following questions to anyone who thinks he or she may have a gambling problem. If you answer yes to seven or more of these questions, chances are you may be a compulsive gambler and should seek help.
- Do you ever lose time from work or school due to gambling?
- Has gambling ever made your home life unhappy?
- Does gambling affect your reputation?
- Have you ever felt remorse after gambling?
- Do you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
- Does gambling cause a decrease in your ambition or efficiency?
- After losing do you feel you must return as soon as possible and win back your losses?
- After a win do you have a strong urge to return and win more?
- Do you often gamble until your last dollar is gone?
- Do you ever borrow to finance your gambling?
- Have you ever sold anything to finance gambling?
- Are you reluctant to use “gambling money” for normal expenditures?
- Does gambling make you careless of the welfare of yourself or your family?
- Do you ever gamble longer than you planned?
- Have you ever gambled to escape worry or trouble?
- Have you ever committed, or considered committing, an illegal act to finance gambling?
- Does gambling cause you to have difficulty in sleeping?
- Do arguments, disappointments or frustrations create within you an urge to gamble?
- Do you ever have an urge to celebrate any good fortune by a few hours of gambling?
- Have you ever considered suicide as a result of your gambling?
Where to Get Help for Gambling Problems
G-line provide personal and confidential counseling 24 hours a day to gamblers, family members and friends who suffer the effects of addictive gambling behavior. Details are as follows:
G-Line (Free Call) 1800 633 635
Lifeline Gambling and Financial Counseling Service 13 11 14
Amity Community Services is based in the Northern Territory and is a community organization that is supported by the broad community, the Northern Territory Government and various sectors of industry. IAS is proud to be associated with Amity as a confidential counseling provider and in the development, implementation and ongoing review of the Northern Territory Code of Practice for Responsible Gambling.
The contact details for Amity Community Services are:
data.amity.org.au and toll free within the Northern Territory 1800 629 683
For people outside Australia, Gamblers Anonymous may be able to assist atwww.gamblersanonymous.org.
Self- Exclusion
IAS staff encourage customers to take responsibility for their wagering activities.
Customers will be allowed to self-exclude themselves from:
Wagering on the telephone, the www.iasbet.com site and face to face betting at its licensed Darwin call center; or
subject to the consideration and approval of Northern Territory and other wagering regulators, all Australian gambling sites.
An application for self-exclusion has been developed and once the self-exclusion form is signed and witnessed it comes into effect three (3) days after signing.
You can download the self-exclusion form here. Please fax or email your completed form to: Fax +61 3 9629 6722 E-mail: rsg@iasbet.com
Responsible Gambling Contact Points
The IAS Chief Executive and the Member Services Manager are the prime contacts for the Company for responsible gambling matters. Should either be unavailable, the Administration Manager should be contacted. These personnel can be contacted via email atsupport@IASbet.com or by telephone, toll free 133 773.
Northern Territory Code of Practice for Responsible Gambling
Statement
This Code of Practice reflects a partnership between Northern Territory gambling providers, Government, regulators and counseling services and forms an essential part of managing gambling services provided by Northern Territory gambling licensees. It represents a whole-of-industry commitment to best practice in the provision of responsible gambling.
Objective
For the majority of people, gambling is an enjoyable leisure and entertainment activity. However, for some, gambling can have negative impacts.
The Northern Territory community expects gambling services to be provided in a responsible manner and in harmony with community expectations. This Code sets out certain practices to be adopted by Northern Territory gambling providers in the provision of their services, so as to minimize the harm to consumers that may be adversely affected by gambling.
What is Responsible Gambling?
“Responsible gambling” is a broad concept and involves the conduct of gambling in a manner whereby the potential for harm associated with gambling is minimized.
It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of the service providers.
Responsible gambling has regard to the context in which gambling occurs, the inducements made to gamble, the way the gambling service operates and the integrity of the gambling operator.
The aim is to enable persons to make informed decisions about their participation in gambling and, if harm has occurred, to provide access to gambling help services.
What is Problem Gambling?
Problem gambling exists when there is a lack of control over gambling, particularly the scope and frequency of gambling, the level of betting and the amount of leisure time devoted to gambling. The negative consequences of problem gambling may include:
Problem Gambling…
- The gambler suffering excessive financial losses relative to the gambler’s means;
- Adverse personal affects on the gambler, his or her family and friends;
- Adverse affects on employers and work performance; and
- Other costs which are borne by the community.
Expected Outcomes
This Code of Practice aims to achieve the following outcomes:
Minimizing the extent of gambling-related harm to individuals and the broader community;
- Enabling customers to make informed decisions about their gambling practices;
- Enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;
- Promoting a shared understating between individuals, communities, the gambling industry and Government of responsible gambling practices and an understanding of their rights and responsibilities in relation to these practices;
- Ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services
The Responsible Gambling Manual
This Code contains the practices to be applied to achieve industry “best-practice” in the delivery of gambling services.
Though the principles are intended to apply to all gambling providers and all forms of gambling, the method of implementing the Code will vary according to the form of gambling, and will change over time as new operating practices emerge.
Accordingly, while this Code contains specific clauses and describes the expected outcomes, the way these outcomes are to be achieved plus detailed descriptions of responsible gambling practices relevant to each sector of the gambling industry are contained in the associated Responsible Gambling Manual. The Appendix attached to both Code and Manual indicates how the practices apply to each sector of the industry.
Continual review of the Code and Manual
Both the Code of Practice and the Manual are “living documents” in the sense that they will be amended to take account of new operating practices, effectiveness of current measures, research in problem gambling, and changing circumstances.
As “best-practice” is constantly evolving and changing in the light of new research, new technology and new business practices, the Code and the Manual will be subject to regular review and evaluation.
Responsible Gambling Advisory Committee
The Northern Territory Responsible Gambling Code of Practice has been developed by the Responsible Gambling Advisory Committee in consultation with the gambling industry. The Committee comprises representation from the following organizations:
- Amity Community Services
- Anglicare Top End
- Australian Hotels Association NT Branch
- CentreRacing
- Clubs NT
- Darwin Turf Club Incorporated
- IASbet Limited
- Jupiters Limited
- Lasseters Hotel Casino
- MGM Grand Darwin
- MultiBet.com Pty Ltd
- Northern Territory Licensing Commission
- Northern Territory TAB
- Northern Territory Treasury – Racing, Gaming and Licensing
- Relationships Australia NT Inc
- Salvation Army
- Tattersalls Sweeps Pty Ltd
Please note: if you want to view the Responsible Gambling Practices please click here.