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Help Centre

Welcome to the Help Center. You can find tips and tutorials on using our products and answers to frequently asked questions.


How do I get money out of my account?

Withdrawing funds from is very simple. We process withdrawals immediately, though you might experience a delay in receiving your funds depending on the method that you use. This is because even though we send funds the same day, banks and card organisations generally take a few working days to process and clear funds into your account.

Click on ‘My Account’ in the top right hand corner and you’ll be taken to a page where you can select a withdrawal.

A list of the possible withdrawal methods can be found below.

Remember that you need to complete the ID Requirements for your account before a withdrawal can be made.

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Phone: 133 773

International: +61 3 8630 6160

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Melbourne, VIC, 3001

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