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Help Centre

Welcome to the Help Center. You can find tips and tutorials on using our products and answers to frequently asked questions.


Responsible Gambling

“Responsible Gambling” is a broad concept and involves the conduct of gambling in a manner whereby the potential for harm associated with gambling is minimised.

The aim is to enable persons to make informed decisions about their participation in gambling and, if harm has occurred, to provide access to gambling help services.

At we are committed to making Sports Betting a fun and entertaining experience while protecting those with potential gambling problems.

Think you may have a problem? Take the Quiz or keep reading to find out more.

Set Deposit Limits

Download the Self Exclusion Form

What is Problem Gambling?

Responsible Gambling Code

For the majority of people, gambling is an enjoyable leisure and entertainment activity.

For some however, gambling can have negative impacts.

As a result a Responsible Gambling Code has been developed which sets out certain practices to be adopted by gambling providers in the provision of their services, in order to minimize the harm to consumers that may be adversely affected by gambling.

Understanding Problem Gambling

Problem gambling exists when there is a lack of control over gambling, particularly the scope and frequency of gambling, the level of betting and the amount of leisure time devoted to gambling. The negative consequence of problem gambling may include:

  • The gambler suffers excessive financial losses relative to the gambler’s means
  • Adverse personal effects on the gambler, his or her family and friends
  • Adverse effects on employers and work performance, and
  • Other costs which are borne by the community.

Where to get Help for Gambling Problems

Gambling Help Online

Confidential, professional, free help, 24 hours a day, 7 days a week. Talk to someone who understands your issues.

Gamblers Anonymous

For people that are outside of Australia, Gamblers Anonymous may be able to assist you:
Please visit:


How can help

Self Exclusion staff encourage customers to take responsibility for their wagering activities.

Customers will be allowed to self-exclude themselves from:

1. Wagering on the telephone
2. The website and mobile sites
3. Or, subject to the consideration and approval of Northern Territory and other wagering regulators, all Australian gambling sites.

An application for self-exclusion can be made by contacting Customer Service via any of the methods provided on the right.

Please be aware that if you choose to self exclude from, you will also be excluded from

Download the Self Exclusion Form – click here

Deposit Limits

Betting can be an exciting leisure activity and we encourage our customers to have fun, but not to bet beyond their means.

We offer customers the option to set a preferred maximum deposit limit and frequency. Any decrease in your maximum deposit level or frequency will take effect immediately.

After 60 days you will be able to remove or request an increase to your maximum deposit level or frequency. Any changes will take 24 hours to take effect.

Any deposits made that exceed this limit will be either declined or returned back to you.

PLEASE NOTE: Once a Deposit limit has been set it is unable to be changed for a 60 day period.

Click here to set a deposit limit on your account (make sure to log in to your account first)


As a responsible operator, is committed to excluding minors from placing a wager at the site or over the telephone. Wagering with is designed to appeal to, and be used by persons who have attained the age of 18 years.


Gamblers Anonymous 20 Questions Test

Gamblers Anonymous offers the following questions to anyone who thinks he or she may have a gambling problem. If you answer yes to seven or more of these questions, chances are you may be a compulsive gambler and should seek help.

  • 1. Do you ever lose time from work or school due to gambling?
  • 2. Has gambling ever made your home life unhappy?
  • 3. Does gambling affect your reputation?
  • 4. Have you ever felt remorse after gambling?
  • 5. Do you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
  • 6. Does gambling cause a decrease in your ambition or efficiency?
  • 7. After losing do you feel you must return as soon as possible and win back your losses?
  • 8. After a win do you have a strong urge to return and win more?
  • 9. Do you often gamble until your last dollar is gone?
  • 10. Do you ever borrow to finance your gambling?
  • 11. Have you ever sold anything to finance gambling?
  • 12. Are you reluctant to use “gambling money” for normal expenditures?
  • 13. Does gambling make you careless of the welfare of yourself or your family?
  • 14. Do you ever gamble longer than you planned?
  • 15. Have you ever gambled to escape worry or trouble?
  • 16. Have you ever committed, or considered committing, an illegal act to finance gambling?
  • 17. Does gambling cause you to have difficulty in sleeping?
  • 18.Do arguments, disappointments or frustrations create within you an urge to gamble?
  • 19.Do you ever have an urge to celebrate any good fortune by a few hours of gambling?
  • 20. Have you ever considered suicide as a result of your gambling?

Contact Us

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Customer Service hours (AEST)

8am - 11pm (Mon - Sat)

9am - 9pm (Sun)

Customer Service

Phone: 133 773

International: +61 3 8630 6160

Email: Click here

Fax: +61 3 9629 6722

Phone Betting

Racing: 1800 818 168

Sports: 1800 898 008

International (Racing): +61 8 8982 6381

International (Sport): +61 8 8982 6380

Postal Address

GPO Box 4755

Melbourne, VIC, 3001

Email Address

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