• Is it a Visa or MasterCard deposit?

  In this case, the most likely answer is that you have not yet completed the Credit Card Verification for your account and you have reached the limit of 3 deposits or $2,000. Please click here for information on how to complete this.

• Have you completed your Credit Card verification already or are you depositing via another method?

  If this is the case, your account may be temporarily suspended because of ID Requirements. Please click here for more information on what you can do to reopen it.

• Are you trying to deposit with a Suncorp, Bank of Queensland or Citibank credit card?

  Unfortunately, these financial institutions do not allow gambling transactions on their credit card accounts, this is outside of our control. Debit card transactions may still work. We recommend you use an alternative payment method.

Note: if it’s not the Credit Card Verification or your account being suspended that is stopping your deposit or you need help depositing, please contact our Customer Service team who will be happy to assist you.